pvghalion | RETURNS  & REFUNDS POLICY 

 

RETURNS, REFUNDS AND EXCHANGE POLICY

 

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.

You must return the item within 28 days of your purchase. 

1. Please email refunds@paghalion.com to request a refund and you will be sent a Create A Return link to progress your refund and a tracking number.
2. Mail your returned item to:
    PVGHALION

    Returns & Refunds

    8th & 9th Floor

    515 Madison Avenue

    The Dumont

    New York, NY

    10022

​

Customers in Europe, UK & Ireland please mail your refund items to:

   PVGHALION

   Refunds & Exchange Team

   1 Coldbath Square

   Farringdon

   LONDON

   EC1R 5HR

3. What To Include with your Returns package

The Print Label (outside)

The Order Sheet (inside)

These documents can be found in our Returns email which is issued when you click on the Create A Return link

Return Exceptions

Some items can not be returned if they are opened. These include lingerie (with the exception of socks) , swimwear, music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund.

We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your clothing item is in new condition, you may exchange your clothing item for a different size or color.

You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

 

For more information on our Returns & Refunds Policies contact:

T:   001 833 879 5119 U.S

T:   0845 004 4779 U.K

E: refunds@paghalion.com

E: customerservices@paghalion.com